Privacy Policy


LANDMARK SPECIALITY COFFEE LTD-2019


Landmark Speciality Coffee Ltd is committed to safeguarding your privacy and maintaining the security of any personal information you choose to share with us. This privacy policy establishes the frame work under which Landmark Speciality Coffee Ltd utilises and protects any information that you choose share with us when you use our website.

As part of your shopping experience with us and the purchasing process through our website for goods & services we provide, we collect the following personal information that you divulge:

WHAT INFORMATION WE COLLECT

  • Name 
  • Billing & Shipping Address
  • Email address 
  • Phone number 
  • when you sign up to our newsletter via email. 
  • With your consent, to inform you of new products on our website. 
  • To evaluate our goods and services
    We collect anonymous information from visitors to our website using analytics tools, cookies and web logs.


We value and respect your privacy and are committed to ensuring that it is protected and to that end any information you give us will only be used in accordance with this privacy statement.


We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase. 

In order to process credit/debit card transactions, the bank or card processing agency may require verification of your personal details for authorisation outside the European Economic Area. 

Your information will not be transferred outside the European Economic Area for any other purpose.


YOUR CONSENT

By using this site, you declare that the personal information you are required to provide is accurate, true in all respects and that you are legally capable of entering into binding contracts.
When you provide your personal information to us to:

  • Purchase products or services
  • Verify your credit card
  • Place an order   
  • Arrange for a delivery 
  • Return a purchase  
  • You affirm and consent to our collecting it and using it for that specific reason only.
     

What if I change my mind?

You may withdraw your consent and opt-out at any time to the collection or disclosure of your personal information via the ‘CONTACT US page or by mailing us,  - Landmark Speciality Coffee Ltd.  71-75 Shelton Street. Covent Garden. London. WC2H 9JQ.
 

DISCLOSURE
Your personal information and what we do with it:

  • Process your orders.
  • With your prior consent we may convey information to you via email of new products, offers, or promotions.

With your consent, you agree that you do not object to us contacting you for any of the above purposes mentioned in this privacy policy, by E-mail, telephone or in writing and you also confirm that under no circumstances do you regard the above as a breach of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

To unsubscribe from email newsletters at any time, click ‘unsubscribe’ on the email newsletters or by contacting our customer service team on 07434970890 or by email link on the contact us page of the website.
 
 You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please contact us at -71-75 Shelton Street. Covent Garden. London. WC2H 9JQ.

We comply with regulatory or government authorities investigating suspected illegal activities. Please be advised that we may be required to disclose your personal information to such parties as the police or any other official body. 

  • Website Administration. 
  • Monitor website traffic & performance
     

SECURITY

We strictly adhere to the requirements of the data protection legislation in the UK. We implement industry standard practices to protect the information we collect online by using physical, electronic and managerial procedures to safeguard your personal information against unauthorised, access, misuse or disclosure.  

To facilitate the secure handling of credit card information by our shop and its service providers, the credit card information you supply to us is encrypted using secure socket layer technology (SSL), following PCI-DSS (Payment Card Industry Data Security Standard) requirements. The encryption is used for as long as is necessary to complete your purchase transaction. Once completed, your purchase transaction information is deleted.

COOKIES

We use a number of different cookies on our site.

Session Cookies - Where applicable, we may use a Session Cookie to remember your log-in for you. These are strictly necessary for the correct working of the website. If these are disabled then certain functionalities of the site may be affected.

Persistent Cookies - For Site Analytics and Performance.

Google Analytics - We use this to improve the user experience by understanding how the site is being used. User data is all anonymous.
More information regarding Google’s position on privacy with respect to its
analytics service can be found at  http://www.google.com/analytics/learn/privacy.html


If you are not sure of what cookies are, or how to manage or them, then we recommend you visit http://www.aboutcookies.org for more detailed information.  


In brief, cookies are simple ’text files’ which can be read using the Notebook program on your own PC. Typically, they contain two pieces of information: a site name and unique user ID.

When you initially visit a site that uses cookies, a cookie is downloaded onto your PC.  If you return to that site, your PC checks to see if it has a cookie that contains the site name and relays the information contained in that cookie back to the site. The site then ’knows’ that you have been there before, and in certain cases, may customise what pops up on screen to take account of that fact.

A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, or you can choose to modify your browser settings, you can also decline cookies if you prefer. However this may prevent you from taking full advantage of the website.

We use cookies to track your interactions with the services on our website, the links clicked, items purchased, or what’s in your ‘shopping cart’, adding items as you click, your device type, and to collect various data, including analytics; we may also collect your location IP address. The collected data allows us to customise our services, to provide a better browsing experience.  

 

Email tracking

Service emails that we send you such as those with attached invoices, have no tracking in at all.
Other emails we send, we may utilise tracking to ascertain the level of traffic those emails send to our site, however the data tracked is anonymous as we do not know who has clicked; as is the case with our daily newsletter.
Some emails we can track at an individual level, whether the user has opened
and clicked on the email or not. We may use this information on rare occasions to better understand open and click rates on our emails with the intent of improving our services.  

If you want to be sure that none of your email activity is tracked then you should opt out of emails.

SHARING WITH TRUSTED THIRD PARTIES.

We only share your personal data with trusted third party service providers as necessary for them to perform services on our behalf, such as:


  • Processing credit card payments
  • Serving advertisements
     

Please be aware that certain third-party service providers, such as payment transaction processors & payment gateways, have their own privacy policies with respect to your personal information, which we are required to provide to them to process your purchasing transactions. You should exercise caution and read the privacy statement applicable to the third -party providers in question, to fully understand the manner in which your personal information is handled.
Certain providers may be ruled by different jurisdictions to those under which we or you are governed. If you elect to proceed with a transaction that involves the services of such a third-party service provider, then your information may be subject to the laws of the jurisdiction(s) under which that service provider or its facilities are located.
Please be advised, once you leave our website shop, you will no longer be governed by our privacy policy or by our websites Terms and Conditions.

  

LINKS TO OTHER WEBSITES

Our website contains links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.


CONTROLLING YOUR PERSONAL INFORMATION

If you have previously agreed to us using your personal information for emailing you with information on our products and services, you may change your mind at any time by emailing us at landmarkspecialitycoffee@gmail.com or by phoning 07434970890

We will not release your personal information unless we are required by law to do so. 

Beyond the essential requirements for credit/debit card validation during purchase, we will not sell, distribute or lease your personal information to third parties for commercial reasons.

In the event of a merger with or acquisition by another company, your information may be transferred to the new owners in order to continue selling products to you.
 

Under the Data Protection Act 1998 you may request details of personal information which we hold about you. If you would like a copy of the information held on you please use the link on the ‘CONTACT US page on our website.

If you believe that any information we are holding on you is incorrect or incomplete, please advise us via email at the above address. We will endeavour to make the corrections promptly.


 RETURNS

Non-consumable goods
Any faulty goods, equipment or merchandise must be returned unused in its original packaging to Landmark Speciality Coffee Ltd West Killatown, St Neot, Liskeard PL14 6LQ.  

Returns must be made within 14 days of purchase.  

Non-faulty goods must be returned at your own cost and you must provide evidence of having returned the item.  

We will arrange collection of faulty goods from you using our own courier service providers, you will be required to be available for a nominated collection.

 Consumable goods
Subject to assessment by our customer service team, as a consumable product, we will only replace or refund coffee that is found to be faulty or damaged in any way as a result of the manufacturing process.  

Please contact our Customer Service team (Monday to Friday 0900 -1700) on 07434970890 or by emailing landmarkspecialitycoffee@gmail.com . to resolve the issue.

  

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time without notice, we advise you review it frequently. Any changes will be posted on the website immediately so that you are made aware of any information we may have collected or changes to the way we may use it.
 

TERMS AND CONDITIONS

Please read the following notice carefully as your use of our website will be regarded as acceptance of these conditions.

Disclaimer:

Landmark Speciality Coffee Ltd accepts no liability for loss of any kind as a result of any inaccuracies or of your reliance on the information contained on the website. We make no representations or undertakings about the quality, accuracy or completeness of any of the information on this website. Any legal or health and safety related information is not a substitute for specific advice relevant to your particular circumstances. 

Landmark Speciality Coffee Ltd is not responsible for the content of any external internet sites accessed by hypertext link from this website. These links are provided for information only and we accept no liability for any loss or damage that may result from accessing or using them.

Unauthorised use of our site and or its contents may give rise to a claim for damages and is subject to the laws of the England and Wales.

The Landmark Speciality Coffee logo, is protected by copyright © 2018

All contents referencing to Landmark Speciality Coffee Ltd is the sole property of Landmark Speciality Coffee Ltd and it’s subsidiaries and protected by copyright © 2018 Landmark Speciality Coffee Ltd. All rights reserved